Spellito support
How can we help?
Start with the route that matches what went wrong. If it does not solve the problem, email the Wacky Works Digital team and tell us which page you were using.
Email hello@spellito.com
Please do not email a child’s full name, a password, payment-card details or a screenshot containing private school or family information.
Choose the right support route
Account access
Use the sign-in page to request an email code or reset an adult password. The message stays deliberately vague, so it will not reveal whether an email has an account.
Something has gone wonky
Use the purple ‘Something gone wonky?’ button in the bottom-right corner. It submits a private in-app ticket, shows a reference immediately and never opens your email app.
Choose the problem type, describe what happened and press Send report.
Privacy or safeguarding
Use the privacy address for access, deletion or data-protection questions. The public notices explain what Spellito stores and how children’s information is protected.
Annual licence payment or refund
Family Pass is £9 per family per year and Class Licence is £59 per class per year. Each gives 12 months with no automatic renewal. Full refund if you contact us within 14 days, no reason required; statutory rights are unaffected.
Whole-school access
Spellito School is £1 per pupil per year with a £99 annual minimum. One annual school transaction or invoice covers every verified class and teacher. An authorised head teacher or school business manager can ask us to arrange it.
Ask about whole-school access
This is for adults arranging a school purchase. Your details are unverified; Wacky Works Digital will verify purchaser authority before activation or invoicing.
What makes a useful report?
- The page or feature you were using.
- What you expected to happen and what happened instead.
- Your device and browser, without passwords or private child data.
- For a Class Licence only, the adult teacher account email used for the purchase. Do not send card details.
Spellito does not currently publish a guaranteed reply time. We will respond as soon as the Wacky Works Digital team can investigate the issue safely.